30 DAY RETURN POLICY
Our goal is to satisfy our customers needs and desires for the best fitting shoes and boots available on line. If you are not satisfied with the fit and feel of your purchase, we will gladly exchange or refund your purchase.
**Exception for all Returns: There are absolutely NO RETURNS OR EXCHANGES on any clearance/closeout item, no exceptions. Muck and Stuff is not responsible for customer dissatisfaction regarding the fit, color, sizing, etc… of any clearance/closeout item. When purchasing a clearance/closeout item, the customer assumes all liability of their purchase.
You must receive authorization via email or phone prior to returning your merchandise for refund. We must keep track of inventory, therefore, any returns without authorization may result in not being approved for refund.
The boots or shoes returned must be in "like new" condition, and not worn outside.The product must be returned in the original Muck Boot Box and the return shipment must be packed inside another box so the original box is not damaged. Please do not attach any type of shipping label to the original Muck Boot box. We will need the invoice/order number enclosed inside the return.
If you are returning merchandise due to a defect or if the merchandise was received damaged we will replace the merchandise or upon request or give a full refund. Simply contact us and we will issue a UPS call tag for the item to be returned.
If there was an error in the ordering process such as the wrong size ordered or if you are just not satisfied with your purchase, we will require the customer to cover the return shipping charges via UPS or the US Postal Service.
Discontinued Items and all items shipped to Alaska & Hawaii are not covered under our Return/Exchange Policy. All of these items are considered final sales, and are not applicable to return, unless for manufacturer defect.
Return shipments can be sent to:
Muck and Stuff
4121 Old Post Rd
Texarkana, AR 71854