30-DAY EXCHANGE POLICY--ALL CHRISTMAS ORDERS MAY BE RETURNED/EXCHANGED THROUGH JAN. 31, 2014
Our goal is to satisfy our customers needs and desires for the best fitting shoes and boots available online. If you are not satisfied with the fit and feel of your purchase, we will gladly exchange them, within 30 days of purchase, for you.
**Exception for all Exchanges: There are absolutely NO RETURNS OR EXCHANGES on any clearance/closeout item, no exceptions. Muck and Stuff is not responsible for customer dissatisfaction regarding the fit, color, sizing, etc… of any clearance/closeout item. When purchasing a clearance/closeout item, the customer assumes all liability of their purchase.
You must receive authorization via email or phone prior to returning your merchandise for exchange. We must keep track of inventory, therefore, any returns without authorization may not be approved for exchange.
Items may be exchanged with no shipping charge for sending out the first exchange (with the exception of PO Box addresses); additional exchanges will be assessed the shipping costs. Simply follow the instructions outlined below:
Discontinued Items and all items shipped to Alaska & Hawaii are not covered under our Return/Exchange Policy. All of these items are considered final sales, and are not applicable to return, unless for manufacturer defect.
Return shipments may be sent via US Postal Service or UPS to:
Muck and Stuff
4121 Old Post Rd
Texarkana, AR 71854.
If we have made an error in our shipment to you, please contact us. We will issue a UPS call tag for the item to be returned and send you the correct size. The corrected shipment will be shipped within 3-6 business days.